. View Stephen Hemsley’s profile on LinkedIn, the world's largest professional community. My motto: Fill your valleys, maintain your peaks!I have just completed a tour of all 40 Metro Rod franchises to understand how HQ can help grow their businesses.Franchise Brands owns Chips Away, Oven Clean, Barking Mad and Metro Rod. "The chief executive of Domino's Pizza is taking quality control very seriously. As he squeezes the dough into the correct shape (outwards, using the fingertips), he tells me about his boat, where he spends most of the school holidays with his wife and children. Too many people appear to have helped themselves in the past, instead of helping the community they serve.If an HQ manager makes a change to systems, it can impact on thousands of people in the field. "You can eat it now," he says. "It's a trawler yacht called Grand Banks, and it's wonderful," he says. Much of the other non-productive reporting was dropped, and nobody noticed the difference!The biggest cost in making pizza, is cheese, which can fluctuate in price by £1500+ per tonne.
Sometimes you need to ‘cut the bullshit’ and get down to basics, in Domino’s case, selling pizza.Here are the highlights of the interview:FIFA need to rethink their Mission and who they serve, and be very clear on that. But I never expected to become chief executive. I try to lead by example. Treat them like a shareholder. Now our percentage margin varies but our cash profit was maintained. He ran the business with his brother Gerry and it prospered. And we simplified the mission, to give the customer good hot pizza delivered in 30 minutes. Because HSBC knew so much about the deal it was easy to bring him up to speed so that he could see in 18 months we will be in an even better position than we expected. To support the IT change, we did two other things. The company hopes to increase the number of outlets to 1,000 so he's going to have his work cut out. The OptumInsight segment focuses on data and analytics, technology, and information to help major participants in the health care industry. During the conversation, he offered up some great business learning and focus points for improvement, some of which are so simple, I wonder why everyone doesn’t take note.Having gone back to Headquarters I discovered that most of this paperwork ended up in a store room, unused and unnecessary. In August 2017, UnitedHealth announced that Hemsley would be stepping down after more than a decade as CEO and starting a newly created role of executive chairman of the board. The OptumRx segment provides pharmacy care services. And you've probably never heard of him. Cuthbert Heath, OBE, DL (1910) Kenneth McAlpine, OBE, DL (1920) Prince Philip, Duke of Edinburgh (1921) Capt. Since he joined Colin Halpern and Nigel Wray at Domino's in late 1990s he has re-built the business and brand into a pizza and money making success, and, more latterly gone on to launch Franchise Brands with Nigel Wray, his long term business partner.In the early days, students were our focus, now young families are the biggest market for our products. He is chair of the business improvement network.When we bought Metro Rod, we discovered that HQ treated franchisees badly and seemed to see them as sub-contractors to be managed and told what to do rather than business partners.
Stephen Hemsley is best known for making a fabulous success at Domino’s Pizza. ... Tactician Harold Cudmore, (standing) Owner Johnny Caulcutt, Owner Stephen Hemsley, Guest David Curling, Captain George Newman. Since he joined Colin Halpern and Nigel Wray at Domino's in late 1990s he has re-built the business and brand into a pizza and money making success, and, more latterly gone on to launch Franchise Brands with Nigel Wray, his long term business partner. Once a Dominoid, always a Dominoid, it seems. But then he pauses, dips his pizza crust in garlic sauce, and confides: "I don't really like the crusts; the British don't eat them, you know, and the Americans think we're a bit weird because of it. Since he joined Colin Halpern and Nigel Wray at Domino's in late 1990s he has re-built the business and brand into a pizza and money making success, and, more latterly gone on to launch Franchise Brands with Nigel Wray, his long term business partner.In the early days, students were our focus, now young families are the biggest market for our products. You won't see that at Pizza Hut. The largest trade he's ever made was exercising 4,875,000 units of UnitedHealth stock on 6 February 2009 worth over $42,510,000.